Hornady is a Great Co to do business with
 

I Reload and broke a peice of my sizeing deprimeing die. I bent the spindle and broke off the tip in hard use.

I E-Mailed Hornady with this E-Mail.




I bent and broke my deprimer pins and spindel for the Hornady 10mm/40
custom grade new dimension dies.

Could you see if this would be a warranty issue or contact me about how
to replace these parts.

By the way---I really like these Dies, they are easy and very
repeatable: for a Guy who shots a lot like I do, 5000-7000 rounds a year
they have saved me some serious money.

Thanks






There answer was---- we will get you up and running.

They sent me this http://www.midwayusa.com/midwayusa/s...ders/trans.gif
http://www.midwayusa.com/mediasvr.dl...eitemid=550231 No Cost, Just sent it out to me. This retails for $9.98

I am glad I have their dies and thought it worth mentioning for people debateing what to get.


E-A

Re: Hornady is a Great Co to do business with
 

An American company, owned and operated by Americans, in America (Nebraska). Cool!

Re: Hornady is a Great Co to do business with
 

I like Hornady SST bullets in my hunting rifles. Another very good company is LEE. They have great pr.

Re: Hornady is a Great Co to do business with
 

Hornady is a great company with great products made in America. What more can you ask for?

Re: Hornady is a Great Co to do business with
 

The few companies that will survive this economic disaster will likely have on thing in common, excellent customer service.

I keep trying to beat this idea into my production "manager", with little effect. She took the day off last Friday and I took most of her calls. It's nice to hear your customers say "Wow, my lucky day today, when I called my order into you" (as opposed to her). It can be the little things you do for customers, that promote your company's image.

Re: Hornady is a Great Co to do business with
 

Sounds like it's time to find a different production manager, for the benefit & retention of your customers.

Re: Hornady is a Great Co to do business with
 

Believe me, I've tried. She's in a protected class, the owner believes in "jobs for life", no matter what a f' up she/he is.